Create after-sales service strategies

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Some sample questions to start the project: Do you just want to cultivate the relationship with the customer? Do you want to offer support for any problem or question that arises? Do you want to increase your company's sales with the help of telephone answering? Do you want your operation to be scalable and robust? With this information, you will be able to outline the necessary actions to achieve your goals with the operation. 2- Start measuring the telephone service operation So that your operation always maintains a good performance, with visible growth and high performance, it is necessary to measure it from the first day of operation. With metrics, it is possible to identify which improvements should be made, which actions are being positive for the business, which techniques should be maintained and which should not. And you will be able to understand the behavior of customers, leads and agents within the entire operation. And, after identifying your customer support model, you will be able to better understand which indicators are the most important and necessary for the functioning of your operation, such as, for example, sales, performance, satisfaction metrics and many others.

To learn more about the main service indicators, download our free e-book on the subject: All about the main service indicators and how to apply them by clicking on the banner below: ‍ ‍ 3- Hire a good team of attendants Every telephone customer service operation needs to have a good team of attendants. But what defines having good talent for the service team? The attendant needs to know how to deal with conflicts clearly and calmly; The attendant Australia Phone Number List needs to be empathetic to all customers; The attendant needs to match your brand's tone of voice: whether it's more formal or informal; The attendant needs to be proactive in solving customer problems; These are some qualities that are necessary to assemble a qualified team ready to support your client. Especially because, according to a survey by Opinion Box, 93% of the people interviewed said that they consider experience to be an important or very important factor when making a purchase decision.



Therefore, if your operation is sales by telephone, for example, it is essential that the treatment is as positive as possible, in order to offer the best experience and, consequently, close the deal. 4- Hire a complete telephone platform in the cloud Last, but definitely not least, is hiring a complete cloud phone service platform. With it you will be able to set up the entire call flow, have different resources to automate your operation and speed up daily processes, have an entire infrastructure online and analyze support on a daily basis. In addition, the benefits of purchasing a cloud service system are: Mobility, as it will be in the cloud; Cost reduction because the infrastructure is all online; Integrations with several systems to make it even more complete and agile; Quick implementation of the operation; What to do after these steps?  As important as the open opportunities indicator, this KPI will also highlight the mistakes, successes and improvements of all actions taken to win over the customer, throughout his path with the company.