Respond to customer queries

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A many positive customer reviews higher up, and hide products that are not available. It is possible to provide dynamic and different content in search results and display elements such as: B. Advertisements and areas based on the preferences of the respective user. The downside, or threat to your business, is the potential limitation of displaying products and search results if the system is not closely monitored. If you don't check the system and instead let it make optimizations on its own, a product that isn't purchased often could be pushed further down the list and ultimately no longer be displayed at all.

Of course that shouldn't happen. The potential of chatbots Can you still remember your last telephone conversation with your bank, credit institution or other company and the computer voice that read you the numbers and options? On the philippines photo editor Internet, you can save your customers this frustration with product pages, FAQs and detailed information thanks to the new chatbots . Chatbots are now able to understand unstructured data and provide users with realistic answers. You can tell the difference between “How was your day?” and “How much is ten minus two?”. Your customer service is now there for your customers around the clock.

       

Thanks to chatbots, small and medium-sized companies are now able to offer their customers an all-round service without a large investment. Machine learning is used to program chatbots and feed them information to then . Interaction with customers enables the chatbot to learn more about your offer and your online shop thanks to the machine learning process. The chatbot can provide your customers with general information such as delivery conditions, colors, sizes and other details. Over time, you can then resort to a more sophisticated process that allows the chatbot to make new product suggestions to your customers, offer discounts, and address your customers' needs. It all sounds so good, it's hard to imagine that chatbots can also pose a threat.